LEGAL & USER AGREEMENT
Terms & Conditions
Standard commercial terms of service, prepress file approval, industrial tolerances, intellectual property warranties, and Razorpay payment guidelines.
Last Updated: September 2026
Welcome to SR Creative Craft (“we”, “us”, “our”). These Terms & Conditions constitute a legally binding electronic agreement between you (“Customer”, “User”, “Client”) and SR Creative Craft Print Solutions under the Indian Information Technology Act, 2000.
Welcome to SR Creative Craft (“we”, “us”, “our”). These Terms & Conditions constitute a legally binding electronic agreement between you (“Customer”, “User”, “Client”) and SR Creative Craft Print Solutions under the Indian Information Technology Act, 2000.
1. Business Entity & Service Scope
SR Creative Craft operates as a specialized online commercial printing facility and e-commerce platform offering customized design, prepress verification, offset and digital printing, packaging, and pan-India doorstep dispatch. Our operational facility is located at Plot 18, Industrial Estate, Phase II, Mumbai, Maharashtra — 400093.
2. User Eligibility & Account Responsibility
By using this website or placing orders, you affirm that you are at least 18 years of age or an authorized corporate representative possessing full legal capacity to enter into binding agreements. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Digital Proofing & Prepress Approval
Prior to printing custom-configured jobs, our prepress team inspects your artwork and may supply a digital soft proof via email or WhatsApp. Customer approval of the digital proof is final and legally binding. The customer is solely responsible for verifying text content, spelling, telephone numbers, URLs, safe margins, and folding layout. SR Creative Craft shall not be liable for any typographical errors or design mistakes approved by the customer.
4. Customer Artwork & Intellectual Property Indemnification
You warrant that you own or have obtained all necessary licenses, copyrights, trademarks, and legal permissions for all graphic elements, company logos, trademarks, and personal data uploaded to our platform. You agree to defend, indemnify, and hold harmless SR Creative Craft, its proprietors, and affiliates against any third-party claims, trademark infringements, or legal proceedings resulting from the replication of your submitted files.
5. Industrial Print Standards & Technical Tolerances
Commercial printing involves mechanical presses and physical paper substrates. By ordering, you acknowledge standard industry tolerances:
- Color Variance (CMYK vs. RGB): Computer screens display emitted RGB light, while commercial presses print subtractive CMYK inks. Normal visual color difference within +/- 5% to 8% between monitor preview and physical paper is commercially standard.
- Cutting & Bleed: High-speed guillotine paper cutters have an accepted tolerance of +/- 1.5mm. Important artwork elements must remain within safe margins.
- Substrate & Paper Weight: Paper mills operate within standard weight variations of +/- 5% in GSM caliper and surface sheen.
6. Pricing, GST Invoicing & Payment Gateway
All prices listed on the website are in Indian Rupees (INR). Applicable Goods and Services Tax (GST) is calculated and displayed prior to payment under relevant HSN codes (4911 for commercial print, 4820 for stationery). A formal GST Tax Invoice is generated for every order.
Razorpay Payment Gateway Security: Payments are processed in full through Razorpay via secure UPI, Credit Cards, Debit Cards, Net Banking, or verified EMI partners. All payment sessions utilize 256-bit SSL encryption and strict PCI-DSS Level 1 security protocols. SR Creative Craft does not store or process payment card details or banking credentials.
7. Limitation of Liability
To the fullest extent permissible under Indian law, the maximum aggregate liability of SR Creative Craft for any claim arising out of or related to an order, whether in contract, tort, or warranty, shall not exceed the total purchase price paid by the customer for that specific order. Under no circumstances shall SR Creative Craft be liable for any indirect, incidental, punitive, or consequential business losses (such as loss of profits, missed event deadlines, or marketing launch delays).
8. Governing Law & Dispute Jurisdiction
These terms shall be governed by, construed, and enforced in accordance with the laws of the Republic of India. In the event of any legal dispute or claim arising out of these terms, the competent courts situated in Mumbai, Maharashtra, India shall have exclusive jurisdiction.