PAYMENT GATEWAY COMPLIANCE & SATISFACTION
Refund & Cancellation Policy
Official policy regarding personalized print cancellations, 100% reprint guarantee, return procedures, and Razorpay refund processing timelines.
Notice: This policy governs all online transactions, print customizations, and digital proof approvals on SR Creative Craft (accessible via website and WhatsApp channels). This document strictly adheres to the merchant compliance guidelines of Razorpay Payment Gateway and the consumer protection regulations of India.
1. Nature of Custom Print Products
All items sold by SR Creative Craft (including visiting cards, brochures, flyers, banners, corporate stationery, executive diaries, ID cards, standees, and custom-designed merchandise) are uniquely personalized manufactured goods. Because each order is custom-fabricated with client-provided logos, graphics, text, and specific dimensional finishes, customized print products cannot be reused, restocked, or resold to other clients.
2. Order Cancellation Policy
- Cancellation Before Artwork Approval (Pre-Production): You may cancel your order free of charge at any time prior to digital proof approval or technical plate exposure. Upon receiving your cancellation request, a 100% full refund will be initiated immediately back to your original payment method.
- Cancellation After Production Begins: Once a customer approves the digital pre-flight proof and the job has moved into CTP (Computer-to-Plate) exposure, paper cutting, printing, or specialized finishing (Spot UV, Foil Stamping), cancellations and refunds cannot be accepted.
3. 100% Quality & Reprint Guarantee
SR Creative Craft stands behind the quality of every print piece delivered. If your shipment arrives with any verifiable manufacturing defect or damage sustained during logistics transit, we will expedite an immediate priority reprint at 100% zero additional cost or issue a complete refund. Qualifying conditions include:
- Severe misalignment or trimming cutting errors exceeding standard commercial tolerances (greater than +/- 1.5mm).
- Defective lamination, peeling thermal film, or improper Spot UV / Foil registration.
- Incorrect paper stock, GSM weight, or dimension delivered compared to your invoice specifications.
- Physical damage sustained by cartons or contents during transit by our courier partners.
4. Situations Not Covered Under Refund / Reprint
To avoid misunderstandings, please note that reprints or refunds cannot be issued for:
- Errors (such as spelling, grammatical typos, incorrect phone numbers, wrong addresses, or wrong dates) that were present in customer-submitted artwork or approved digital PDF proofs.
- Low-resolution artwork or pixelation resulting from files uploaded below 300 DPI that the customer chose to proceed with.
- Minor color variations between digital monitor displays (RGB color space) and physical ink absorption on paper (CMYK color space), which fall within standard commercial industry variances (+/- 5% to 8%).
5. How to File a Claim (Within 48–72 Hours)
If you encounter any manufacturing fault or transit damage:
- Contact our dedicated Support Desk within 48 to 72 hours of parcel delivery.
- Send your Order ID along with 2 to 3 clear photos or a short video demonstrating the defect via WhatsApp (+91 96677 76589) or email to orders@srcreativecraft.in.
- Our prepress quality assurance team will inspect the claim within 24 business hours and approve a free priority reprint or refund.
6. Refund Processing Timeline (Razorpay Payment Gateway)
Where a financial refund is approved, the funds will be credited directly back to the original payment method used during checkout (Credit/Debit Card, Net Banking, UPI ID, or Digital Wallet) via our payment gateway partner, Razorpay.
• Initiation: Refunds are initiated by our finance desk within 24 to 48 hours of approval.
• Bank Credit TAT: Under Reserve Bank of India (RBI) guidelines, standard domestic banking processing requires 5 to 7 business days for the credit to reflect on your bank or credit card statement.
• Bank Credit TAT: Under Reserve Bank of India (RBI) guidelines, standard domestic banking processing requires 5 to 7 business days for the credit to reflect on your bank or credit card statement.
7. Customer Support & Escalations
For any questions regarding your order status, artwork review, or cancellations, please reach out directly: